The Challenge
Audrey lives alone and has mental health problems that led to immobility & self-neglect. Two carers attended in the evening over safety concerns. Audrey was asleep in her chair and was awoken to go to bed causing her distress and heightened anxiety.
The Change
It was suggested that the evening call was brought forward before Audrey fell asleep.
The Impact
Audrey was no longer awoken and became much more amicable, only requiring one carer instead of two. Audrey said she felt much happier and better cared for, whilst there was a significant saving in time and money from reducing the care package.
