Membership Contact Agent Vacancy

Join RCOT as our Membership Contact Agent 

Do you want to be the reason someone smiles today? Do you have the passion and commitment to make every conversation count? 

Then come join the Royal College of Occupational Therapists!  

We're not just about answering phones and emails — we're about building trust, solving problems, and making life easier for over 36,000 members. 

As our Membership Contact Agent, you’ll be the friendly voice for a variety of enquiries, handling inbound and outbound calls, managing emails, answering questions and resolving membership issues and requests. You’ll also be confident in using customer relationship management systems to process enquiries and transactions.

In every conversation, you’ll embody our values of:

• We Impact
• We Challenge
• We Elevate
• We Respect

… helping us champion the life-changing power of occupational therapy. If you're ready to make a meaningful difference and elevate our member experience, apply now!

Location: London-based, hybrid-working
Contract: three (3) month fixed-term contract 

Salary: circa £28,500k per annum

If you are interested in this role, please download a copy of the job profile:

Membership Contact Agent role profile.

Please apply by following the link below and completing our short job application form. 

Don’t forget to attach your CV and cover letter in the ‘Statement of Suitability’ section:

Membership Contact Agent - three-month role

We also have a 12-month fixed-term role available. You can apply for this role by following the link below:

Membership Contact Agent – 12-month role

Closing date for both roles: 5pm, Thursday 24 July 2025
Interviews: week commencing 28 July 2025

If you have any questions, please get in touch with us: people.culture@rcot.co.uk