Comments, compliments and complaints
How to give a compliment or comment
We welcome compliments and other comments from our members, recognising the importance of celebrating and recognising what we do well.
Please send your compliments or comments to us at hello@rcot.co.uk.
Alternatively, you can write to us at:
Member Experience and Services
Royal College of Occupational Therapists
Phoenix House
106-114 Borough High Street
London SE1 1LB
Compliments will be shared with RCOT colleagues to highlight good practice.
How to make a complaint
Initial concern/informal complaint
If our service hasn't met your expectations, please give initial feedback to the RCOT colleague involved or their line manager and explain what action you'd like to see. This helps us put things right as quickly as possible and we can then improve our systems and processes for the future.
Formal complaint
If you're still dissatisfied with the outcome, please email us on hello@rcot.co.uk.
Alternatively, you can write to us at:
Member Experience and Services
Royal College of Occupational Therapists
Phoenix House
106-114 Borough High Street
London SE1 1LB
What we need to know from you
In your summary of the complaint, please let us know:
- who has been involved so far
- what has/hasn't been done
- why you aren't satisfied with the outcome
- how you'd like to see the matter resolved.
Complaints must relate to our services. If you have a complaint about an RCOT member, please contact the Health & Care Professions Council (HCPC) or the member's employer.
Continuous service improvement from feedback
We'll use all data collected from formal complaints, compliments and comments to keep improving our services.